For hygiene and quality assurance purposes:
• All hair care products ( shampoos, conditioners, hair treatments, styling products) are Final Sale
• All personal grooming products (combs, brushes, hair and beard clippers/trimmers) are Final Sale
• All hair appliances (blow dryers, flatirons, curling wands or irons, hair clips/accessories and anything else that touches the skin) are Final Sale
Exchanges and Warranty:
Damaged during shipping:If your shipment was damaged in transit. Please follow these instructions.
• Keep the original shipping box.
• Contact us at info@manetotame.com within 5 days of receiving your order. In the email please provide
- Your full name
- Date of purchase
- Your order number
- The name of the damaged product(s)
- The nature of the damage
- A picture of the damage product(s) with the original packaging
• We will contact you by email within 5 Days following your replacement request to confirm it validity. Once your request has been approved, we will send you a second package with a return shipping label so you can send us back the damaged product(s) at no charge.
• You MUST return damaged product(s) within 7 Days of receiving your second package. Failure to do so will result in you being charged the total amount of the product(s), in addition to a flat rate $12 shipping fee.
Mane To Tame reserves the right to refuse returns sent or communicated after the return deadline, or products that are not in the same condition as the one in which they were received.
If you received the wrong product. Please follow these instructions.
• Contact us at info@manetotame.com within 5 days of receiving your order. In the email please provide
- Your full name
- Date of purchase
- Your order number
- The name of the incorrect product(s) received
- A picture of the incorrect product(s) received
• We will contact you by email within 5 Days following your wrong product request to confirm it validity. Once your request has been approved, we will send you the correct product(s) and a return shipping label so you can send us back the wrong product(s) at no charge.
• You MUST return wrong product(s) within 7 Days of receiving your second package. Failure to do so will result in you being charged the total amount of the product(s), in addition to a flat rate $12 shipping fee.
Mane To Tame reserves the right to refuse returns sent or communicated after the return deadline, or products that are not in the same condition as the one in which they were received.
If you experience problems with an item within its warranty period, please follow these instructions.
Note: The warranty ONLY applies to a manufacturer defect, that is visable or the defect reproduced at the time of return. The warranty does NOT cover any condition under normal use (wear and tear) or damage done from any improper use, misuse, abuse and any condition resulting from incorrect or inadequate maintenance or care.
• Contact us at info@manetotame.com. In the email please provide
- Your full name
- Date of purchase
- Your order number
- The name of the product
- The nature of defect
- A picture of the product with its original packaging
• We will contact you by email within 5 Days following your warranty replacement request to confirm it validity. Once your request has been authorized, you will be able to return it to the following address
Mane To Tame Inc.
3651 Major Mackenzie Dr. W. Suite 342
Woodbridge, Ontario
L4H 0A2
• We recommend that you ship your item with the original box
• That you purchase shipping insurance or use a traceable shipping service like Canada Post, UPS, or FedEX.
• We don’t guarantee that we will receive your returned item.
• Please note that you will only be responsible for shipping cost from you address to us. We will assume all other shipping and handling fees tied with your request.